I just found out that Jim Safka, CEO of Match.com, has a blog. I can’t believe no one tipped me off about it until yesterday. Jim hardly ever posted to it, but there was enough openness that it seemed like he was writing it, not the PR department. Although you never know, the PR people are getting savvier about corporate blogs, except when they get caught starting them and posing as consumers, which happens all the time now with embarrassing frequency, amateurs.
Now that Jim has left, new Match CEO Thomas Enraght-Moony would be smart to ask Jim for his passoword and send out a “Hello World” post. Maybe he could shed some light on Match Platinum while he’s at it.
Dave, I can’t believe we didn’t tell you about this. Thanks also for busting me for not posting enough! Felt so guilty, i just left a new post about the promotion of Thomas at Match.com. He’s terrific — you’ll love him…
Believe me, I know how difficult it can be to keep up. Blogging is like rolling out websites, once you have customers…
I’ll be speaking with Thomas soon, looking forward to the conversation. Good luck with the new position at IAC, let us know what you’re up to.
Dear Match.com,
I subscribed for 3 day membership deal on Sunday 29 Apr 2007. I found out that I could not send emails to members. Thinking that this was a marketting game to get me subscribe, I chose 3 month membership and became a full member on Monday 30 Apr 2007. But I still couldn’t send emails to members. I called your Customer Care several times since. They simply told me it was not their fault and it must be my PC. I asked for the Technical Department’s phone number so they can walk me thru the process of changinging settings on my PC if that really is the problem. But they do not give out their Tech Dept number. They told me they filled out a complaint or problem form and send it to the Tech Dept and Tech Dept would respond to me within 24 to 72 hrs. That was on Wednesday. On Thursday I also send a message to the Tech Dept explaining my problem. Yesterday, Friday, May 4, I received the following message from Customer Service. They tell me to read their FAQs. I had already read them several times looking for an answer to my problem to no avail.
Here it is Saturday morn, it has been 7 days and I still cant’ send one damn email. I have dozens of members emailing me, winking at me and I cannot respond.This is very frustrating. I cannot get any help from your Customers Service and no response at all, no calls, no emails, from your Tecnical Department.
I SIMPLY ASK YOU FOR HELP SO I CAN SEND EMAILS TO MEMBERS!
After all you’ve already been paid and you don’t even bother to have your Tech Dept fix this problem or call me and tell me what I need to do. I can go into any site and send emails within other dating services. I have already turned off my ZoneAlarm and brought down my Internet Security to LOW.
What else do I need to do? How do I get action from you? Do write to CEO? If that’s what it’ll take, fine, I’ll do that also.
Looking forward to hearing from you soon.
Nil.
MatchCSM wrote:
Dear Match.com Member,
Please accept our apologies for any and all inconveniences that may have been caused due to difficulties experienced on the Match.com website.
We sincerely appreciate you taking the time to alert us of the issue. Please be assured that we will work to resolve this as quickly as possible.
For immediate answers to most common questions, please visit our help section at: http://www.match.com/help/faq.asp.
For any further assistance please do not hesitate to contact us. Thank you for your continued patience.
Sincerely,
Rose T.
Process Coordinator
Match.com Executive Team
I find match to be the most ridulous singles site. I am a 51 year old African – American female, and the daily matches are constantly, and predominantely with older white males. I take it that is who receives my profile as well. The matches come back like you he likes dogs, and birds. I don’t even own a pet. Like you he likes to canoe – give me a break. You can’t put in state when you are searching – not that I know of. When it says you have multiple views, you end up with one – and yes, I know how to reset to 0. I am extremly disapponting with the site, and customer service, which never responds.
Try blackpeoplemeet.com, a site Match acquired over the summer.
I think that I was more surprised that online dating has been around for so long than I was about the number of people meeting online. I referenced your study in a recent post. My audience is used to people meeting online, but they were quite interested in the number of couples who actually marry after meeting online.
By a certain age, people are fairly set in their ways, and online dating does provide the biggest opportunity to reach beyond their normal circle of acquaintances to meet someone that they wouldn’t have met otherwise.