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I just found out that Jim Safka, CEO of Match.com, has a blog. I can’t believe no one tipped me off about it until yesterday. Jim hardly ever posted to it, but there was enough openness that it seemed like he was writing it, not the PR department. Although you never know, the PR people are getting savvier about corporate blogs, except when they get caught starting them and posing as consumers, which happens all the time now with embarrassing frequency, amateurs.
Now that Jim has left, new Match CEO Thomas Enraght-Moony would be smart to ask Jim for his passoword and send out a “Hello World” post. Maybe he could shed some light on Match Platinum while he’s at it.
Category:Blogs & Podcasts Tags: Blogs & Podcasts - match-blogBlog reactions
4 responses so far ↓
1
Jim Safka (Check me out!)
// Apr 26, 2007 at 5:35 pm
Dave, I can’t believe we didn’t tell you about this. Thanks also for busting me for not posting enough! Felt so guilty, i just left a new post about the promotion of Thomas at Match.com. He’s terrific — you’ll love him…
2
David Evans (Check me out!)
// Apr 26, 2007 at 5:39 pm
Believe me, I know how difficult it can be to keep up. Blogging is like rolling out websites, once you have customers…
I’ll be speaking with Thomas soon, looking forward to the conversation. Good luck with the new position at IAC, let us know what you’re up to.
3 Lovin.mobi » I’m Late to the Match.com CEO Blog Party // Apr 29, 2007 at 6:19 pm
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4
Nil (Check me out!)
// May 5, 2007 at 9:07 am
Dear Match.com,
I subscribed for 3 day membership deal on Sunday 29 Apr 2007. I found out that I could not send emails to members. Thinking that this was a marketting game to get me subscribe, I chose 3 month membership and became a full member on Monday 30 Apr 2007. But I still couldn’t send emails to members. I called your Customer Care several times since. They simply told me it was not their fault and it must be my PC. I asked for the Technical Department’s phone number so they can walk me thru the process of changinging settings on my PC if that really is the problem. But they do not give out their Tech Dept number. They told me they filled out a complaint or problem form and send it to the Tech Dept and Tech Dept would respond to me within 24 to 72 hrs. That was on Wednesday. On Thursday I also send a message to the Tech Dept explaining my problem. Yesterday, Friday, May 4, I received the following message from Customer Service. They tell me to read their FAQs. I had already read them several times looking for an answer to my problem to no avail.
Here it is Saturday morn, it has been 7 days and I still cant’ send one damn email. I have dozens of members emailing me, winking at me and I cannot respond.This is very frustrating. I cannot get any help from your Customers Service and no response at all, no calls, no emails, from your Tecnical Department.
I SIMPLY ASK YOU FOR HELP SO I CAN SEND EMAILS TO MEMBERS!
After all you’ve already been paid and you don’t even bother to have your Tech Dept fix this problem or call me and tell me what I need to do. I can go into any site and send emails within other dating services. I have already turned off my ZoneAlarm and brought down my Internet Security to LOW.
What else do I need to do? How do I get action from you? Do write to CEO? If that’s what it’ll take, fine, I’ll do that also.
Looking forward to hearing from you soon.
Nil.
MatchCSM wrote:
Dear Match.com Member,
Please accept our apologies for any and all inconveniences that may have been caused due to difficulties experienced on the Match.com website.
We sincerely appreciate you taking the time to alert us of the issue. Please be assured that we will work to resolve this as quickly as possible.
For immediate answers to most common questions, please visit our help section at: http://www.match.com/help/faq.asp.
For any further assistance please do not hesitate to contact us. Thank you for your continued patience.
Sincerely,
Rose T.
Process Coordinator
Match.com Executive Team
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