by David Evans | Uncategorized
Each week since I started Online Dating Insider in 2002 I receive a handful of emails from people with customer service questions for dating sites or complaints about other members. People searching for answers or contact forms via search engines end up leaving...
by David Evans | Uncategorized
Dating sites should live and die by their user feedback. I work with sites large and small, startups to decade-old veterans. They all say they know their customers, because can you imagine if they admitted they didn’t? Recently I talked to a medium-sized dating...
by David Evans | Uncategorized
PC World Senior Editor Tom Spring signed up for 32 online accounts and then tried to cancel them, documenting the incredible hassle, false billing charges, and crazy runaround he got from vendor after vendor. True.com is featured. Overbilling confusing verbiage make...
by David Evans | Marketing
Today I received a Happy Holiday email from Engage (disclosure: a past client). This was the only dating site that sent out a holiday greeting to it’s members, at least of all the sites I belong to. A nice touch. They have a few job openings as well. Engage was...
by David Evans | Online Dating Innovation
Mark Brooks interviewed Evan Katz, founder of e-Cyrano. Worth reading, as Evan is one of the most visible value-added service providers in the dating space. The majority of online daters write unappealing, ineffective, generic profiles. Helping people write better...