Jaynie M. Studenmund, President and Chief Executive Officer, has stepped down after less than three months on the job. Previously she was the COO. Board member Gregory Waldorf has assumed the role of chief executive officer. Studenmund will retain her position on the company’s board of directors.
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With how much people complain about eharmony, you would think they would have folded by now.
eHarmony’s Customer Service department is not above using confusion and special “deals” too make it hard for members to quit the site. This strategy was devised by eHarmony’s management to avoid refunds–a huge problem for eHarmony. Dr. Warren’s idea, although laudable in some respects, is too ambitious when paired with the greed that is inherent within eHarmony’s corporate culture.
Eharmony has certainly used underhanded methods to avoid returning refunds when ending the association before services were even begun and for not providing service after taking the money from your account when they had you believe that they had terminated your service and your refund would be returned. When questioned about the charges, the informed me that they do not put the information on the site that you can not get a refund by calling about the mistake they made. They also informed me that I should have called to make sure the cancellation had taken place. When reminded that nothing like that was on their site, they informed me that they would not/never put something like that on their site and if I wanted a refund of my money, I would have to write a letter to the office in Calif. to request the refund. I would like a response to this disturbing news and I would like to spread this message to other unsuspecting potential persons looking to shop at eharmony.
When will my account be refunded the money I paid as I called and stated I wanted a refund.