A while back I signed up for Chemistry.com. Because it was a geographicaly-limited beta, I had to use a zip code that would let me appear as if I lived in Denver.
Today, I received An Exclusive Offer for Current Match.com Subscribers to reserve a free lifetime charter membership to Chemistry. The caveat being that “As a lifetime charter member, you are invited to use Chemistry at no charge for as long as your Match.com subscription is active and in good standing.”
I follow the link to the site, and attempted to create a new account. The signup process failed. I called the 866 number to see what the deal was. Turns out that the email was sent out a while ago, and the cutoff date to respond was December 1. Why did I receive the offer email today? Something is b0rked with their email system.
I can’t log in with my old account, and I can’t create a new one. I feel special.
The call center person had an email address unassociated with match.com, supposed to get back to me by the end of the day. We’ll see about that.
Chemistry, fix the tab order in the login page. It goes from First Name to password to Login name to Confirm password, so you end retyping your password in the login field. Jakob Nielsen would not be pleased.
[tags: broken, chemistry.com]
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{ 1 comment… read it below or add one }
You are fortunate that you were unable to log on to their site. I am a “member” and have full privledges . That means that the mistakes I made in the “profile” (read as test), will haunt me for the rest of my life. I am now marked as a less than “contientious” person and there is no way to re-take the test to rectify the error. Cute? It gets better.
They will not allow you to archive a person and then “unarchive” them. If you say not interested, that is it, no one can change their mind. WOW
I will not go into the mess they call a profile, Suffice to say they had someone with very deep seated psychological issues develop the site and the test. Find another site.